THE NEW STORY OF VOLUNTEERISM:America’s Invisible Workforce and Those Who Lead ItDr. Charles A. Garfield

This isn't the article I would have written on September 10th, 2001, the day before the world changed forever. I would have likely written about the workings of Shanti. After all, for the past twenty-seven years I've taken every possible opportunity to discuss our caregivers and clients, and what we've learned about the farther reaches of service delivery to those in need. I'm sure I would have described the Shanti model of compassionate presence — the single most important approach we have for serving our clients in a complex, interdependent world. Certainly I'd have mentioned our diverse programs which are described elsewhere in this website. Each one is a thoughtfully developed expression of our commitment to putting our caring into action.